Desain Balanced Scorecard Terintegrasi Dengan Pendekatan Six Sigma
DOI:
https://doi.org/10.15642/manova.v3i1.203Abstract
The motivation behind this paper is to give new bits of knowledge into understanding the estimation of incorporating the Balanced Scorecard with Six Sigma. This paper depends on an exhaustive writing audit from BSC and Six Sigma. The writing survey gives the premise to another joining system dependent on the PDCA cycle. The discoveries of this paper show how coordinated frameworks can add further esteem contrasted with the autonomous execution of either BSC or Six Sigma. This investigation gives a structure that can fill in as a reason for the reconciliation of Six Sigma with BSC. This paper adopts another strategy to joining structures by recognizing purposes of incorporation influence through the qualities and shortcomings of BSC and Six Sigma. The fundamental commitment of this paper is that it gives new experiences into seeing how BSC can be coordinated with Six Sigma. In addition, this paper gives guidance for future research that will defeat shortcomings in the manner associations are coordinating BSC with Six Sigma today.
Downloads
References
Ahmed, N. G., Abohashima, H. S., & Aly, M. F. (2018). Defect Reduction Using Six Sigma Methodology in Home Appliances Company: A Case Study. Proceedings of the International Conference on Industrial Engineering and Operations Management, 1349-1358
Ahn, H. (2005), “How to individualise your balanced scorecard”, Measuring Business Excellence, Vol. 9 No. 1, pp. 5-12.
Amaratunga, D., Baldry, D. and Sarshar, M. (2001), “Process improvement through performance measurement: the balanced scorecard methodology”, Work Study, Vol. 50 No. 5, pp. 179-88.
Anagnostopoulos, K.P. and Elmasides, G. (2010), “Strategic plan in a Greek manufacturing company: a balanced scorecard and strategy map implementation”, Journal of Business & Management, Vol. 5 No. 2, pp. 12-25.
Antony, J. and Banuelas,R. (2000), “Key ingredients for the effective implementation of Six
Sigma program”, Measuring Business Excellence, Vol. 6 No. 4, pp. 20-7.
Antony, J. (2004), “Some pros and cons of Six Sigma: an academic perspective”, TQM Magazine, Vol. 6 No. 4, pp. 303-6.
Antony, J., Kumar, M. and Madu, C.N. (2005), “Six Sigma in small- and mediumsized UK manufacturing enterprises: some empirical observations”, International Journal of Quality and Reliability Management, Vol. 22 No. 8, pp. 860-74.
Antony, J., Banuelas, R. and Kumar, A. (2006), World Class Applications of Six Sigma, Butterworth-Heinemann Ltd, Oxford.
Aravamudhan, S. and Kamalanabhan, T.J. (2007), “An AHP study on the critical factors for balanced scorecard implementation in Indian organisations”, International Journal of Business Innovation and Research, Vol. 1 No. 3, pp. 387-403.
Asif, M., Bruijn, E.J., Douglas, A. and Fisscher, O.A.M. (2009), “Why quality management programs fail: a strategic and operations management perspective”, International Journal of Quality and Reliability Management, Vol. 26 No. 8, pp. 778-94.
Bourne, M., Neely, A., Mills, J. and Platts, K. (2002), “The success and failure of performance measurement initiatives”, International Journal of Operations & Production Management, Vol. 22 No. 11, pp. 1288-310.
Cocks, G. (2010), “Emerging concepts for implementing strategy”, Total Quality Management Journal, Vol. 22 No. 3, pp. 260-6.
Colm Heavey and Eamonn Murphy (2010), Integrating the Balanced Scorecard with Six Sigma, The TQM Journal Vol. 24 No. 2, 2012 pp. 108-122
Coronado, R.B. and Antony, J. (2002), “Critical success factors for the successful implementation of Six Sigma projects in organisations”, Total Quality Management Magazine, Vol. 14 No. 2, pp. 92-9.
Dabhilkar, M. andBengtsson, L. (2004), “Balanced scorecards for strategic and sustainable continuous improvement capability”, Journal of Manufacturing Technology Management, Vol. 15 No. 4, pp. 350-9.
Deamonita, A. I., & Damayanti, R. W. (2018). Pengendalian Kualitas Tas Tali Batik di PT XYZ dengan menggunakan Metode Six Sigma. Seminar dan Konferensi Nasional IDEC, 161-169
Robert S Kaplan”, Measuring Business Excellence, Vol. 7 No. 1, pp. 30-5.
Douglas, A., Middleton, S., Antony, J. and Coleman, S. (2009), “Enhancing the Six Sigma problem- solving methodology using the systems thinking methodologies”, International Journal of Six Sigma and Competitive Advantage, Vol. 5 No. 2, pp. 144-55.
Epstein, M. and Manzoni, J.F. (1998), “Implementing corporate strategy: from tableaux de bord to balanced scorecards”, European Management Journal, Vol. 16 No. 2, pp. 190-203.
Fedotowsky, A. (2010), “Added traction”, Quality Progress, Vol. 44 No. 6, pp. 45- 51. George, M.L. (2003), Lean Six Sigma for Services, McGraw-Hill, New York, NY.
Gillett, J., Fink, R. and Bevington, N. (2010), “How catterpillar uses 6 sigma to execute strategy”, Strategic Finance, Vol. 91 No. 10, pp. 25-8.
Goh, T.N. and Xie, M. (2004), “Improving on the Six Sigma paradigm”, TQM Magazine, Vol. 16 No. 4, pp. 235-40.
Goh, T.N., Tang, C.L., Lam, S.W. and Gao, Y.F. (2006), “Six Sigma: a SWOT Analysis”, International Journal of Six Sigma and Competitive Advantage, Vol. 2 No. 3, pp. 233-42.
Gumbus, A. and Lyons, B. (2002), “The balanced scorecard at Philips electronics”, Strategic Finance, Vol. 4 No. 11, pp. 46-8.
Hammer, M. (2002), “Process management and the future of Six Sigma”, MIT Sloan Management Review, Vol. 43 No. 2, pp. 26-32.
Hendricks, C.A. and Kelbaugh, R.L. (1998), “Implementing Six Sigma at GE”, The Journal for Quality & Participation, Vol. 21 No. 4, pp. 48-53.
Hepworth, P. (1998), “Weighing it up – a literature review for the balanced scorecard”, Journal of Management Development, Vol. 17 No. 8, pp. 559- 63.
Hoerl, R. (2004), “One perspective on the future of Six Sigma”, International Journal of Six Sigma and Competitive Advantage, Vol. 1 No. 1, pp. 112-9.
Huesing, T. (2008), “Six Sigma through the years”, available at: http://6sigmaexperts.com/presentations/Six_Sigma_Through_the_Years.pdf (accessed 14 January 2011).
Kaplan, R.S. (1993), “Implementing the balanced scorecard at FMC corporation: an interview with Larry Brady”, Harvard Business Review, Vol. 71 No. 5, pp. 143-7.
Kaplan, R.S. and Norton, D.P. (1992), “The balanced scorecard-measures that drive
performance”, Harvard Business Review, Vol. 70 No. 1, pp. 71-9.
Kaplan, R.S. and Norton, D.P. (1996a), “Linking the balanced scorecard to strategy”, California Management Review, Vol. 39 No. 1, pp. 53-79.
Kaplan, R.S. and Norton, D.P. (1996b), The Balanced Scorecard – Translating Strategy into Action, Harvard Business School Press, Boston, MA.
Kaplan, R.S. and Norton, D.P. (2001), “Transforming the balanced scorecard from performance measurement to strategic management: part 1”, Accounting Horizons, Vol. 15 No. 1, pp. 87-104.
Kaplan, R.S. and Norton, D.P. (2007), “Using the balanced scorecard as a strategic management system”, Harvard Business Review, Vol. 85 Nos 7/8, pp. 150-61.
Marr, B. and Schiuma, G. (2003), “Business performance – past, present and future”, Management Decision, Vol. 41 No. 8, pp. 680-7.
McAdam, R. and Lafferty, B. (2004), “A multilevel case study critique of Six Sigma: statistical control or strategic change?”, International Journal of Operations & Production Management, Vol. 24 No. 5, pp. 530-49.
McAdam, R., Hazlett, S.A. and Henderson, J. (2005), “A critical review of Six Sigma: exploring the dichotomies”, International Journal of Organisational Analysis, Vol. 13 No. 2, pp. 151-74.
McCunn, P. (1998), “The balanced scorecard: the eleventh commandment”, Management Accounting, Vol. 76 No. 11, pp. 34-6.
Metri, B.A. (2007), “Measuring corporate performance with the Six Sigma business scorecard”, Journal of Business Perspective, Vol. 11 No. 3, pp. 59-65.
Montgomery, D. (2001), “Editorial, beyond Six Sigma”, Quality and Reliability. Engineering International, Vol. 17 No. 4, pp. iii-iv.
Nakhai, B. and Neves, J.S. (2009), “The challenges of Six Sigma in improving service quality”, International Journal of Quality and Reliability Management, Vol. 26 No. 7, pp. 663-84.
Narayanamma, P. L. (2017). A Study On Impact Of Balanced Scorecard Implementation On Job Satisfaction Of Employees In Selected Public And Private Sector. Shanlax International Journal of Arts, Science and Humanities, 4(3), 44–52
Neely, A., Adams, C. and Kinnerley, M. (2001), The Performance Prism: The Scorecard for Measuring and Managing Stakeholder Relationships, Pearson Education Ltd, London.
Neely, A., Kennerley, M. and Martinez, V. (2004), “Does the balanced scorecard work? An empirical investigation”, in Neely, A., Kennerley, M. and Walters, A. (Eds), Performance Measurement and Management – Public and Private, Centre for Business Performance, Cranfield, pp. 763-70.
Neely, A.D., Gregory, M.J. and Platts, K.W. (2005), “Performance measurement system design: a literature review and research agenda”, International Journal of Operations & Production Management, Vol. 25 No. 12, pp. 1228-63.
Noorein, I. and Kaplan, R.S. (2002), “Applying the balanced scorecard in health care provider organisations”, Journal of Healthcare Management, Vol. 47 No. 3, pp. 179-95.
Nørreklit, H. (2000), “The balance on the balanced scorecard: a critical analysis of its assumptions”, Management Accounting Research, Vol. 11 No. 1, pp.65-88.
Olve, N., Roy, J. and Wetter, M. (1999), Performance Drivers: A Practical Guide to Using the Balanced Scorecard, John Wiley & Sons, Chichester.
Othman, R. (2008), “Enhancing the effectiveness of the balanced scorecard with scenario planning”, International Journal of Productivity and Performance Management, Vol. 57 No. 3, pp. 259-66.
Pande, P.S., Neuman, R.P. and Cavanagh, R.R (2000), The Six Sigma Way – How GE, Motorola and other Top Companies are Honing Their Performance, McGraw-Hill, New York, NY.
Pepper, M.P.J. and Spedding, T.A. (2010), “The evolution of Six Sigma”, International Journal of Quality and Reliability Management, Vol. 27 No. 2, pp. 138-55.
Phengky Pangestu & Fakhrina Fahma (2019).” Implementasi Six Sigma dalam Peningkatan Kualitas Proses Produksi LED TV di PT Sharp Electronics Indonesia”. Performa (2018) Vol. 17, No.19: 152-164
Pineno, C. and Christini, C. (2003), “The balanced scorecard: a vision report card”, Management Accounting Quarterly, Vol. 4 No. 4, pp. 28-40.
PMI (2004), A Guide to the Project Management Body of Knowledge, 3rd ed., PMI
Publishing, Pennsylvania, PA.
Pyzdek, T. (2001), The Six Sigma Handbook: A Complete Guide for Greenbelts, Blackbelts, Managers at all Levels, McGraw-Hill, New York, NY.
Pyzdek, T. (2004), “Strategy deployment using balanced scorecards”, International Journal of Six Sigma and Competitive Advantage, Vol. 1 No. 1, pp. 21-8.
Rowe, M. and White, B. (2009), “Cover your bases: double up your approach to guarantee successful improvement”, Quality Progress, Vol. 43 No. 12, pp. 54-9.
Schneiderman, A.M. (1986), “Optimum quality costs and zero defects: are they contradictory concepts?”, Quality Progress, Vol. 19 No. 11, pp. 1-4.
Schneiderman, A.M. (1988), “Setting quality goals”, Quality Progress, Vol. 21 No. 4, pp. 51-7. Schneiderman, A.M. (1999), “Why balanced scorecards fail”, Journal of Strategic Performance Measurement, Vol. 3 No. 1, pp. 6-11.
Schultz, B. (2010), “Merging Six Sigma and the balanced scorecard”, available at: www.isixsigma.com/index.php?option¼com_k2&view¼item&id¼1406:me rging-six-sigma- and-the-balanced-scorecard&Itemid¼165 (accessed 14 January 2011).
Self, J. (2004), “Metrics and management: applying the results of the balanced scorecard”, Performance Management and Metrics, Vol. 5 No. 3, pp. 101-5.
Silk, S. (1998), “Automating the balanced scorecard”, Management Accounting, Vol. 79 No. 11, pp. 38-42.
Smith, M. (2005), “The balanced scorecard”, Financial Management, Vol. 13 No. 1, pp. 27-8.
Snee, R.D. and Hoerl, R.W. (2003), Leading Six Sigma: A Step by Step Guide Based on Experience at GE and Other Six-Sigma Companies, Financial Times Prentice Hall, Upper Saddle River, NJ.
Snee, R.D. (2004), “Six Sigma: the evolution of 100 years of business improvement”, International Journal of Six Sigma and Competitive Advantage, Vol. 1 No. 1, pp. 4-20.
Snee, R.D. (2010), “Lean Six Sigma- getting better all the time”, International Journal of Lean Six Sigma, Vol. 1 No. 1, pp. 9-29.
Solano, J., DeOvalles, M.P., Rojas, T., Padua, A.G. and Morales, M.L. (2003), “Integration of Systemic Quality and the Balanced Scorecard”, Information Systems Management, Vol. 20 No. 1, pp. 66-81.
Urrutia, I. and Eriksen, S.D. (2005), “Application of the balanced scorecard in Spanish private health-care management”, Measuring Business Excellence, Vol. 9 No. 4, pp. 16-26.
Valles, A., Sanchez, J., Noriega, S., & Nunez, B. G. (2009). Implementation of Six Sigma in a Manufacturing Process: A Case Study. International Journal of Industrial Engineering, 171-181
Thomsett, M. C. (2005). Getting Started in Six Sigma. New Jersey: John Wiley & Sons, Inc
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2020 MANOVA ( Jurnal Manajemen dan Inovasi )
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
